Thank you for shopping at Alexofu.com (the “Site”). We strive to ensure your satisfaction with every purchase. Please read this Refund Policy carefully to understand your rights and responsibilities regarding refunds.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you may be eligible for a refund or replacement.
Incorrect Items Shipped: If you received the wrong item, please contact us immediately to resolve the issue.
Cancellation Before Shipping: If you cancel your order before it has been shipped, you may be eligible for a full refund.
Refunds are not available for:
Products that have been used, altered, or damaged after delivery.
Digital products or services that have been accessed or downloaded.
Items marked as “final sale” or “non-refundable” at the time of purchase.
2. How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Email us at info@alexofu.com within 14 days of receiving your order. Include your order number, a description of the issue, and any supporting photos (if applicable).
Return the Product (if applicable): If a return is required, we will provide you with a return shipping address and instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
Wait for Approval: Once we receive your request and/or returned item, we will inspect it and notify you of the approval or rejection of your refund.
3. Refund Processing
If your refund is approved:
Credit Card/Payment Refunds: Refunds will be processed to the original payment method within 7-10 business days. Please allow additional time for your bank or credit card company to process the refund.
Store Credit: If you prefer, we may offer store credit instead of a refund.
4. Exchanges
If you would like to exchange an item, please contact us at info@alexofu.com. Exchanges are subject to product availability.
5. Shipping Costs
Refunds: Original shipping costs are non-refundable unless the return is due to our error.
Exchanges: You will be responsible for paying the shipping costs for returning the item and for the delivery of the replacement item.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
Check your bank account or payment method.
Contact your bank or payment provider, as it may take some time before the refund is posted.
If you’ve done all of the above and still have not received your refund, contact us at info@alexofu.com.
Return Policy
Return Policy for Alexofu.com
Last Updated: Feb 2025
Thank you for shopping at Alexofu.com. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
You must request a return within 30 days of receiving your order.
Proof of purchase (order number or receipt) is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, including but not limited to:
Personalized or customized products.
Digital downloads or software.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer support team at info@alexofu.com or +1 (747) 339 5821 to request a return authorization.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once your return is approved, we will provide you with instructions on how to ship the item back to us.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee the receipt of returned items.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Refunds will not include original shipping costs unless the return is due to our error.
6. Exchanges
If you need to exchange an item for a different size, color, or style, please contact us at abanoub78falah@hotmail.com Exchanges are subject to product availability.
You may be responsible for additional shipping costs for exchanges.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at abanoub78falah@hotmail.com We will gladly replace the item or issue a refund, and we may cover return shipping costs.
8. Cancellations
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process a full refund. If the order has already been shipped, you may need to follow the return process outlined above.
9. Contact Us
If you have any questions about our return policy, please contact us at:
7. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: info@alexofu.com
Phone: +1 (747) 339 5821
Mailing Address: 25091 REFLEJO MISSION VIEJO, CA 92692
