Return Policy for Alexofu.com
Last Updated: Feb 2025
Thank you for shopping at Alexofu.com. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
You must request a return within 30 days of receiving your order.
Proof of purchase (order number or receipt) is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, including but not limited to:
Personalized or customized products.
Digital downloads or software.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer support team at info@alexofu.com or +1 (747) 339 5821 to request a return authorization.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once your return is approved, we will provide you with instructions on how to ship the item back to us.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee the receipt of returned items.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Refunds will not include original shipping costs unless the return is due to our error.
6. Exchanges
If you need to exchange an item for a different size, color, or style, please contact us at abanoub78falah@hotmail.com Exchanges are subject to product availability.
You may be responsible for additional shipping costs for exchanges.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at abanoub78falah@hotmail.com We will gladly replace the item or issue a refund, and we may cover return shipping costs.
8. Cancellations
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process a full refund. If the order has already been shipped, you may need to follow the return process outlined above.
9. Contact Us
If you have any questions about our return policy, please contact us at:
Email: info@alexofu.com
Phone: +1 (747) 339 5821
Address: 25091 REFLEJO MISSION VIEJO, CA 92692
